Tariq Farid

By: Rieva Lesonsky

Succeeding in business in this tough economy is a challenge for most business owners. Entrepreneur Tariq Farid is tackling this head on, not just for himself, but on behalf of the nearly 900 franchisees in his Edible Arrangements franchise system. Farid's efforts have not gone unnoticed; the International Franchise Association just named him its "Entrepreneur of the Year" for 2009.

Farid is used to tough challenges. He came to America from Pakistan with his family when he was 11. Working at McDonald's as a teenager, Farid was impressed by the company's systematic approach to business. At 17, he borrowed $5,000 from his parents and bought a local flower shop in East Haven, Connecticut. Two years later he had four flower shops. Being a bit of a computer geek, he soon realized the retail floral industry needed better systems, so he started a company distributing computer software to flower shop owners.

Farid got the inspiration for Edible Arrangements after spotting a fruit bouquet in a picture a friend showed him in the late 1990s. At the time, Americans were consuming a lot of fruit (an average of 102 pounds a person in 1999) and spending a lot of money on gift baskets. The first store opened in 1999 in East Haven, where Farid used his floral store background to design fruit bouquets. He opened a second shop in 2000 and started franchising the business in 2001. In 2002 Farid told Inc. magazine he wanted "to become the Domino's of edible fruit bouquets."

Farid still marvels at his good fortune, recently telling me, "Only 10 years ago I was delivering fruit out of a van." But he also realizes you can't rest on your laurels. "Being unique only goes so far," he says, "it takes more than a wow factor to grow a business."

While Edible Arrangements has seen revenue skyrocket from $200,000 in 1999 to over $400 million system-wide today, the recession has caused the company to shift part of its previous strategy. Although Farid warns business owners that "you can't fall prey to the winds," Edible Arrangements is encouraging franchisees to shift from single-unit owners to multi-unit operators. In order to do that, Farid has had to go through the system and identify the strengths and weaknesses of the individual franchisees. Then he tries to "help strengthen" the weaker links so everyone can go from being "jockeys to horse owners." As he explains," A jockey only rides [and gets to win from] one horse at a time, while a horse owner has many [entries] in the race."

Another possible challenge to the system's continued growth in this current economic climate is the fact that Edible Arrangements franchises are required to have retail storefronts, which adds to the upfront startup costs for potential franchisees. But, Farid sees a positive side to the recession as well, since lowered real estate costs can make units less expensive to open.
Farid believes in being a hands-on business owner. His advice to all entrepreneurs: "You're the captain of your business. You can't be a captain without acting like one. The biggest burdens and responsibilities [of running a business] are also its biggest rewards."

For more information on the company, visit the Edible Arrangements Website .

**Rieva Lesonsky is CEO of GrowBiz Media (www.growbizmedia.com), a content and consulting company that helps entrepreneurs start and grow their businesses.

Tariq Farid was honored by the International Franchise Association as its "Entrepreneur of the Year" during its 49th annual convention being held in San Diego, recently.

IFA's Entrepreneur of the Year Award is presented to an individual who is currently building a successful business venture, demonstrates innovative management skills in a franchise that hasbeen in operation at least three years and is active in their community.

The pioneer and leader in hand-sculpted, fresh fruit arrangements, Edible Arrangements, under the direction of Tariq Farid, has grown to more than 870 stores in 48 states and five countries, including Canada, Puerto Rico, the United Arab Emirates, Saudi Arabia and the United Kingdom. Farid has demonstrated a commitment to offering his franchise partners unparalleled technology, national brand recognition, and training/support, resulting in a 97 percent customer retention rate.

In my exclusive interview with Tariq, I got to know him a little, and he's a driven entrepreneur....

The Franchise King: Congratulations on being named Entrepreneur Of The Year! You started Edible Arrangements by first designing the computer systems, doing the training manuals, and putting together a profitability tracking and supply chain management process. That doesn’t sound like a very common way to franchise a business. What made you decide to do it that way, and how did it help you launch the brand?

Tariq: I believe it is important to lead by example and in business, example means that you have to develop and maintain a successful concept and can prove to no one else but yourself it can work. Designing the computer systems, doing the training manuals, and putting together a profitability tracking and supply chain management process are essential to success, especially for those who may not understand the intricacy of your concept.

The Franchise King: Your franchise concept requires a retail storefront, some employees, and inventory. The upper end of the investment range is around $300k. Because of our financial crisis, potential franchise owners have lost a good portion of their savings. Have you been finding that less people are inquiring about your concept, because of the initial investment needed to open an Edible Arrangements operation?

Tariq: I don’t think less people are inquiring because the investment range is between 147,530-307-980 it is more the time and the confidence in the market. Depending on the area, we are opening stores considerably on the lower end because of certain services due to our growth. Especially real estate, we are able to open locations in premiums areas.

The Franchise King: Looking back on your success, is there anything you wish you would have done differently, or better, that people thinking about franchising their own concepts can learn from?

Tariq: Honestly no, There is a maturity and process you have to go through which will make you better. Everyone has to pay the price for success.

The Franchise King: Can you describe the feeling the moment your name was announced as Entrepreneur Of The year, at The International Franchise Association’s Convention?

Tariq: At first it was a total surprise and I never expected it. I never thought in my wildest dreams of receiving such an honor considering the great personalities and leaders within the franchise industry. It is still hard for me to believe this, but I am very honored and humbled to receive this award.

The Franchise King: Your franchise has over 800 stores. How many would you like to have operating in the next several years?

Tariq: As an entrepreneur there is never enough, but if we can maintain what we have done over the last eight years I would be very satisfied.

The Franchise King: Are you considering adding any new products or services to your already successful lineup?

Tariq: Yes. Our success is due to great products and services. We will continue to add additional products to the lineup such as: DippedFruit.com, this will excel Edible Arrangements to a whole new level.

Thank you for sharing your story, Tariq! Is anyone inspired now?


** Posted by The Franchise King on March 25, 2009 at 12:48 PM Permalink

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Let's Meet The IFA's 2009 Entreprenuer Of The Year, Tariq Farid!

Derek Sankey, Financial Post Published: Friday, March 27, 2009

Todd Korol/National PostStefani Williamson of Edible Arrangements at her store in Calgary Call it resilient franchising: While some large franchise chains have been busy closing stores, cutting staff and otherwise suffering the effects of a drop in sales, there are others who are quietly doubling sales and expanding franchise locations by 15% or more.

So what makes a franchise resilient in this economic environment? According to Tariq Farid, it's a unique combination of things that sets his U.S.-based business apart as it embarks on an aggressive expansion in Canada and around the world.

Defying the odds is familiar territory for Mr. Farid, founder and chief executive of Edible Arrangements International Inc.

At the age of 17, he borrowed $5,000 from his parents to buy a flower shop in East Haven, Conn. Within two years, he had branched out into software development and retail management systems to help him manage his floral company.
Then in 1999, just before the dot-com market crash, he launched a company that blended two seemingly disparate concepts: fresh fruit and flowers. Edible Arrangements sells hand-sculpted bouquets of fresh fruit. He began franchising the concept in 2001.

"I remember, when we started, people telling me this maybe wasn't the right time and I should wait for the economy to turn," says Mr. Farid, who now has 870 locations in six countries, including the United States, Puerto Rico, the United Arab Emirates, Saudi Arabia, Britain and Canada, where there are 40 scattered across the country.

"Last year was the first year we started to see the economy melt, but it was our strongest [year of] growth ever," he says. Sales at Edible Arrangements last year were $300-million, up from $160-million in 2007. He plans to continue to expand about 15% a year to 1,000 franchise outlets by 2010.
"People are choosing us because of some kind of passionate decision - it's a birthday, things that you celebrate - be it when the economy is slow or hot," Mr. Farid says.

Another secret to the company's success is that it's healthy and edible. There is a strict policy in place to ensure freshness year round and the product range is flexible on the wallet, with arrangements priced from $15 to $300.

Aroon Sequeira, a senior vice-president at Ernst and Young in Toronto, says smart franchisors realize customers are more willing to part with smaller amounts of cash in an economic downturn than they are to make large purchases, especially if it's tied to passion or emotion. "If it's a higher-end franchise selling luxury goods or a high-end restaurant, it might not be so resilient," he says.

Mr. Sequeira also says franchisors need to place a greater emphasis on operational efficiency, which means buying smarter, controlling costs and aiming for a lower price point.
"If you can see your way through the downturn, you should come out stronger at the other end with a leaner, more efficient business, and some of your weaker competitors will probably be gone by the time the recession ends."

Another trend Mr. Sequeira is noticing, is that "proactive" franchisors are putting more requirements into franchise agreements requiring a certain level of equity to be put in by the franchisee before awarding the rights. An even 50-50 equity split from the franchisee and the bank is not uncommon, he says.
Stefani Williamson, a former controller for a small oilfield company in Calgary, saw enough potential in Mr. Farid's concept to quit her job to set up a franchise in Calgary more than a year ago that is one of two.

"It was one of those best-kept secrets," she says. "It has shown that staying power. We're in an economic downturn, but there are still people buying for birthdays and having babies."
She likes that head office has been supportive in developing new products to cater to customers looking to spend less in this economy. If she has to sell a few more items in the day at a lower price point, it all adds up to the same amount at the end of the day.

Mr. Sequeira acknowledges that the availability of credit has become a concern for many franchisors and franchisees alike, but he says most well-established companies often have loan programs in place with reliable banks and financial institutions.

Conversely, many costs have decreased in the past few months including real estate and operational costs, so it could be an ideal time to buy into a franchise if you've got the financing in place and you find a resilient franchise concept, he notes.

His one caveat: Do detailed cash flow forecasts and plan for every scenario, keeping the lines of communication open with your lender at all times - even when things don't look rosy.
"At the end of the day, a strong relationship [with your banker] will help you over some of the speed bumps you will encounter," Mr. Sequeira says.

Derek Sankey, Financial Post Published: Friday, March 27, 2009